FAQ

Frequently Asked Questions

AIT Contact Information
MyAIT - responsible for MyAIT training, troubleshooting, issues, connectivity asc@aitworldwide.com Corporate Operations - responsible for all tariffs, ...
Wed, 24 Jul, 2024 at 12:01 PM
AIT Universal Fuel Surcharge (FSC) Rates - Standard Cartage
Below is the current AIT Universal Fuel Surcharge Rate for Standard Cartage, along with a history of rates from previous months for reference. The EIA Publi...
Thu, 30 Jan, 2025 at 11:59 AM
AIT Universal Fuel Surcharge (FSC) Rates - Home Delivery
Below is the current AIT Universal Fuel Surcharge Rate for Home Deliveries, along with a history of rates from previous months for reference. The EIA Publis...
Thu, 30 Jan, 2025 at 11:57 AM
How do I pull an order into MyAIT?
If you have an order on your dock for a drop but you do not see it in MyAIT, you can use the Lookup House Bill option to pull that order into MyAIT for you ...
Wed, 6 Dec, 2023 at 5:01 PM
What if I can't find the answer I need here?
If you cannot find an answer to your question or issue in the MyAIT demo video or in the solutions listed here, or if you would like further clarification o...
Sat, 12 Jan, 2019 at 4:48 PM
Overages, Shortages, and Damages (OSD)
In the event that a shipment arrives from an outside carrier over, short, or damaged, you must note any variance or damage on the outside carrier’s bill of ...
Mon, 25 Jun, 2018 at 9:00 AM
Who do I contact at AIT / how do I find the owning station?
AIT has over fifty stations, and many departments within each of those stations, so there are many different people you may need to work with at AIT on your...
Tue, 3 Jul, 2018 at 1:19 PM