AIT Corporate Operations

MyAIT - responsible for MyAIT training, troubleshooting, issues, connectivity

asc@aitworldwide.com

Corporate Operations - responsible for all tariffs, pricing issues, contracts, daily cartage carrier management

corpops@aitworldwide.com

Home Delivery Customer Service - responsible for most issues regarding home deliveries (bad contact info, service level upgrades, address changes, etc). For OS&D, routing, or charge disputes, please contact the AIT owning station. If an order has the station listed as MARTRAC, then the home delivery team will handle all aspects of that shipment

HDCS@aitworldwide.com or 877-433-4248

Accounting - responsible for all accounts payable issues

Domestic - Accountspayable@aitworldwide.com

International - CWDomesticAP@aitworldwide.com for inquiries on status of invoices
Manual Invoices for international orders only- APDATAENTRY@aitworldwide.com

For MyAIT bills that have a service date older than 5 months submit a manual invoice to myait.apinvoices@aitworldwide.com.

Corporate Claims & Loss Prevention - responsible for all claims, investigations, high value management

claimsadmin@aitworldwide.com

Global Compliance - responsible for all government compliance (TSA, DOT, dangerous goods,, etc.)

globalcompliance@aitworldwide.com

Insurance Certificates- insurancecertificates@aitworldwide.com

Security

security@aitworldwide.com

High Value Team - responsible for monitoring high value or high profile shipments

highvalue@aitworldwide.com

Retail

retail@aitworldwide.com

Perishable

PERISHOPS@aitworldwide.com

Tracking

cct@aitworldwide.com

Truck Network (MMN)

TruckNetwork@aitworldwide.com

Paperwork Scanning

Any completed paperwork (delivery receipts/proof of delivery, bills of lading, master bill signoffs, etc) should be sent to the below email address or fax number in order to be scanned into our system. Please note that this email address is automated - you will not receive a reply if you send a question to this address.

agentpod@aitworldwide.com or fax# 630-250-3700